The Scene Setter – Rental Agreement & Policies

By placing a rental order with The Scene Setter, you agree to the following terms and conditions. Please review this information carefully before completing your booking.

1. Rental Period

• Rentals are provided for a standard period of 2 days, beginning on the delivery or pickup date listed in your order confirmation.

• Any extensions must be approved in advance and may incur additional rental fees.

2. Payment & Deposits

• Full payment is due at the time of booking. Your reservation is not confirmed until payment is received in full.

• The Scene Setter does not require a damage deposit; however, you are responsible for the full replacement cost of any items that are lost, damaged, or broken while in your care.

• Replacement costs will be invoiced following inspection of returned items.

3. Delivery, Setup & Pickup

• The Scene Setter will provide delivery and post-event retrieval, at agreed upon times, if delivery is selected when placing your order.

• You may also pick up and drop off your rental at our Oakland studio location at agreed upon times for no additional fee.

• If you select our Setup Service Add-On, our team will set your table on the day of your event at a time agreed upon prior to your event. Please note: this service does not include teardown.

• Additional fees may apply for schedule changes, extended wait times, or locations outside our standard delivery area.

4. Care & Use of Items

• All rented items remain the property of The Scene Setter.

• Items are intended for indoor use, unless otherwise approved. We want to ensure your order includes the right pieces for your setting — for example, protective hurricanes for outdoor candlelight.

• Please handle all items with care and protect them from stains or breakage.

• Before pickup, rinse all dishes and return all items in their original, labeled packaging.

5. Damaged, Lost, or Unreturned Items

• You are responsible for the condition of all items during the rental period, which begins once the rental items are delivered or picked up by the customer. 

• Replacement or repair costs will be charged for any missing or damaged pieces beyond normal wear.

• Additional daily rental fees may apply for late returns.

6. Cancellations

• Orders canceled 21 or more days before the scheduled delivery/pickup date will receive a full refund.

• Cancellations made 20 or less days of the scheduled delivery/pick-up date are non-refundable.

7. Liability

• Once rental items are delivered or picked up, the customer assumes full responsibility for their use, care, and safekeeping until they are returned to The Scene Setter.

• The Scene Setter is not responsible for any injury, property damage, or loss resulting from the handling, setup, use, or misuse of rented items.

• The customer agrees to use all rental items safely, follow care instructions provided, and ensure items are used for their intended purpose.

• The Scene Setter is not liable for delays, accidents, weather, venue conditions, or any other circumstances beyond our control that may affect your event.

• The Scene Setter’s total liability, if any, shall not exceed the total amount paid for your rental order.

• The Scene Setter is not responsible for the actions or services of any third-party vendors or individuals associated with your event.

8. Agreement to Terms

By checking the box at checkout, you confirm that you have read and agree to this Rental Agreement and have reviewed all related information in our FAQ section, including details about delivery, setup, care, and returns.

Delivery & return service is currently included complimentary as part of our Fall 2025 promotion. 

• Delivery: As part of our Fall 2025 promotion, delivery is complimentary within 25 miles of northern Oakland. For those with locations beyond this radius, there is a delivery fee starting at $75 (which includes retrieval of your rental products following your event).

• Set-Up: Your tableware will arrive ready to set up. Follow the instructions included in the packaging to set your table. If you’d like The Scene Setter to handle the table setup, simply choose the “Set-Up Service” add-on on the product page for the table design you’ve selected.

• Returns: Rinse all dishes and place them in their labeled packaging. We’ll contact you to coordinate the most convenient time for pick-up. 

As part of our Fall 2025 promotion, we are offering free cancellations for cancellations confirmed 21 or more days in advance of the first day in your rental period. We do not provide refunds for cancellations made less than 21 days in advance of your rental. 

Similar to our cancellation policy, you cannot reduce the quantity of settings within 21 or less days in advance of your rental period. If you would like to modify your order to add additional settings, email info@scene-setter.com and we'll work with you to see what is possible! 

If you choose to add-on floral to your order, your floral order will be customized based on table size. We do not currently offer customizations to the tableware in the setting you selected. 

We understand that things happen! For ease of your experience, we do not currently require a damage deposit, however, we do require you to pay the replacement cost of any products broken or missing following your rental experience.